SHIPPING & DELIVERY POLICY
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All standard, free standard and small item shipping orders require 2-5 business days to process prior to shipping. This does not include weekends or holidays.
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The estimated shipping item begins once your order has finished processing.
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Once your order is processed and fulfilled, you will get an email with shipping confirmation and tracking number.
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Please allow 1 business day for your tracking information to update.
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Please allow extra shipping time during sales periods and holiday seasons.
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Orders placed on Friday or holidays will not be processed until the next business day as our warehouse is closed Saturday and Sunday.
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Any issues with express orders MUST be reported within 7 days of delivery.
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Cascade Mercantile is not responsible for any LOST, DAMAGED, or STOLEN packages. Cascade Mercantile is not responsible for any delays due to local shipping disruptions.
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Shipping delays may occur due to unforeseen circumstances. Domestic orders may take 2 weeks for delivery.
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If your package arrives damaged, please contact us within 24 hours of receiving your order.